It’s just 4 days ago when I had to use the following picture to illustrate my Conquest-post: It’s my Khador Conquest with its missing left shoulder and main guns. I added the following caption to the photo: “Privateer Press: This is really extremely annoying!”
My Conquest’s odyssey started on September the 19th: I bought the last Conquest available at my friendly local gaming store. Being aware of all the packaging problems of Privateer Press, I immediately opened the box at home. And thankfully, everything seemed to be fine – but only at first sight. In truth, I bought a Conquest with two right shoulders and badly founded main guns. #$?§%*
Instead of starting some preparations for the following weekend, I had to create a ticket at Privateer Press to get the missing parts: I’ve heard really bad stories about the mispack service, so I usually return any faulty Privateer Press product to my FLGS directly to get a replacement instantly. But this time I knew I wouldn’t get one. I’ve used PP’s service just once for the missing stat card of Vlad3 … and it took more than 3 weeks to get it.
Anyway, I didn’t have any other option than being hopeful, and on September the 28th the status switched to: “Shipped“! 10 days later I contacted Adam (PPS_Adam on the forums): He’s been very nice and helpful, but my parts just didn’t want to arrive. I had to borrow a Conquest from a friend for tournament reasons, twice. Nothing I like to do, because I know how easily things get broken or scratched. On October the 22nd Adam shipped the parts once more, but well, once again nothing happened.
Today I was able to take the photo above and I’m ready to finish my Conquest finally! It’s the first package from September 28th that made it through Europe’s customs finally – and spent a night at my neighbour. This isn’t PP’s fault, but it just shouldn’t have happened at all! At least not that often! Refunds are costly for PP (this means: for all of us!) and a running gag meanwhile. Privateer Press should rethink the whole process(es):
- PP should use a trackable postal service for replacements: Everyone would know what’s going on and it’d save PP’s customers and its great service a lot of time. Thanks for your patience, Adam!
- PP should work on its product quality (control): Badly founded parts are becoming so common that it’s really embarrassing for them.
- PP should work on its packaging quality control: Everybody makes mistakes every day. But the frequency of wrong packaging is increasing these days. About a year ago I didn’t have these problems, but during the last 6 months I had to replace every third or even second Privateer Press product I bought. That’s simply too much! And it’s not only me who’s complaining about this trend…